1. VALIDITY
These conditions govern the sale and supply of products by XMOTORSTORE.com based in Turin, Strada di Settimo 33, CAP 10156, Italy, P. Iva 11244840010. XMOTORSTORE.com may modify these conditions in the future; in case you will be informed promptly with a notice that will be published on our site.
2. HOW TO BUY
From today, making purchases in XMOTORSTORE.com is as simple as sending an e-mail; upon free registration, select the product that best suits your needs on the pages of the site. For each type of products, you will find the "cart" where to place your purchases. Just fill in indicating your personal details, the payment you prefer, and of course the chosen product. After completing the form, click on the SEND button and immediately the order will be transmitted to our server.
3. ORDER CONFIRMATION
XMOTORSTORE.com has the right to cancel or defer, in whole or in part, orders as a result of the impossibility of supply due to force majeure that may occur at our suppliers. These eventualities relieve us from obligations previously assumed with the acceptance of the order and exclude any request for compensation for damages to us either directly or through revenge. Unless otherwise agreed, the delivery terms must be understood as indicative and do not commit XMOTORSTORE.com. XMOTORSTORE.com is not required to pay indemnity whatsoever for any direct or indirect damage due to delays in delivery or interruption or partial or total resolution of the supply.
3.1 CANCELLATION OF AN ORDER ALREADY PROCESSED
If you decide to cancel an order after placing it, a penalty of 10% of the total value of the order will be applied as a handling fee. This penalty is necessary to cover operational costs incurred during the order processing process and to compensate for any loss or damage incurred by the company.
3.2 ORDER MODIFICATION
It is possible to request the modification of an order ONLY and EXCLUSIVELY within 24 hours after sending the order itself. No changes to the order will be accepted after the indicated terms.
3.3 ORDER AND DELIVERY CONFIRMATION
Once you complete your purchase you will receive an automatic confirmation email ("ORDER CONFIRMATION"), confirming that we have received your order. This automatic confirmation does not imply the conclusion of a binding contract. A binding contract is only formed when the order is packed and we send a confirmation of ongoing delivery of the order to the email address you indicated when placing the order. Before you receive final delivery confirmation, your order may be rejected in whole or in part due to stock discrepancies, or if you have provided us with incorrect information at checkout, or if we suspect attempted fraud. In these cases, we will inform you as soon as possible.
4. DELIVERY OF GOODS
The delivery will be made throughout Italy only and exclusively with a courier chosen by XMOTORSTORE.com according to an evaluation of opportunities and convenience. Delivery by courier takes place in free port directly to your home, generally from 24 to 72 hours from shipment. Together with the goods are sent the warranty documents issued by the manufacturer (alternatively our sales documents are sufficient), to be stored with care. We recommend checking the number and the good condition of the packages, otherwise the complaint must be made immediately to the courier. Complaints related to the shipment or delivery of the goods and its quality and quantity, must be made strictly no later than 3 days from the date of arrival of the goods. In case of claim for shortages or product failures, they will be accepted only if accompanied by a copy of the delivery note on which the reservations made to the carrier upon receipt of the shipment will appear. Complaints regarding invoices must be strictly communicated no later than 15 days from the date of arrival of the document. XMOTORSTORE.com will not be held responsible for the results that customers have to obtain using goods sold to them. Any complaints or disputes concerning a single delivery of goods do not exonerate the buyer from the obligation to collect the remaining quantity of goods within the limits of the order or commitment undertaken. The buyer renounces to propose exceptions without having previously fulfilled his obligations.
4.1 CUSTOMS
Should the goods ordered by XMOTORSTORE.com be delivered outside of Italy, you may be subject to import duties and taxes, payable once the package reaches the specified destination. Any additional cost of customs clearance will be at your expense. We do not control these costs and can not predict the amount. Customs policies vary considerably from country to country and you should therefore contact your local customs office for further information. Please also keep in mind that when you place orders on the site, you are considered as an importer and are therefore required to comply with all the legislation and regulations of the country where you will receive the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers who ship products abroad to be aware that deliveries across borders are subject to the opening and inspection of products by customs authorities.
4.2 CUSTOMS
We ship to all countries, except afghanistan and north korea.
5. TRANSPORT COSTS
Deliveries will have a variable cost depending on weight / volume and distance and destination country. In case of payment with cash on delivery there will be an increase due to the cost retained by the courier for this operation. The exact calculation of the cost of shipments will in any case be calculated automatically before sending the order. All prices are indicated with the words I.V.A. included for private users.
6. PAYMENTS ACCEPTED
The forms of payment stipulated are the following:
a) Advance bank transfer.
b) Secure payment by Credit Card or Debit Card and PayPal account through the PayPal circuit.
7. RIGHT OF WITHDRAWAL
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us XMOTORSTORE.COM di Ciaberta Andrea, Strada di Settimo, 33, CAP 10156, Torino (Italy), info@xmotorstore.com, +393408514142 of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Note: for products in the Clothing category, the size change is always free, excluding return shipping costs.
Returns of goods without technical reason or for incorrect purchase
In case of return of products without a valid technical reason or for purchases made by mistake by the customer, a devaluation of the goods of 30% will be applied. This means that the refunded amount will be reduced by 30% of the original value of the returned item.
It is important to note that this devaluation is intended to cover the costs associated with handling and re-listing the returned product. To avoid inconveniences and guarantee a more complete refund, we advise you to be careful during the purchase phase and to contact us for any doubts or questions before confirming your order.
Canceling orders before shipping
If you decide to cancel an order after placing it, a penalty of 10% of the total value of the order will be applied as a handling fee. This penalty is necessary to cover operational costs incurred during the order processing process and to compensate for any loss or damage incurred by the company.
7.1 DISPUTES
As an individual, you have the right to lodge a complaint via the EU's online dispute resolution platform. In the event of a dispute, we will abide by the decisions of the official dispute resolution bodies. Below is the institute for Italy: INMEDIAR
8. GUARANTEES
Some products in XMOTORSTORE.com are reserved exclusively for competitions and / or in any case may not be homologated for use on the road. The installation of these and / or other products approved in any case must be performed by specialized personnel as required by law. XMOTORSTORE.com assumes no responsibility in the event of improper use or improper assembly.
All vehicles considered as competition vehicles are not subject to the standard warranty of the U.E. All consumables can not be guaranteed.
All products have the warranty period expressed directly by the manufacturer.
After the test operation to be made upon delivery, or in the case of shipment after 7 days from the delivery date, we will no longer be responsible for any faults that will be fully borne by the purchaser. Remember to always follow the assembly instructions provided in the use and maintenance manual. We will not be responsible for any damage caused to the vehicle due to improper use or assembly. In case of operation of the XMOTORSTORE.COM warranty, the Customer will only be entitled to replace the damaged products upon return of the same, being excluded the right of the Customer to compensation for any damage, even further. XMOTORSTORE.COM, does not give any guarantee regarding the compatibility of products with other products or equipment used by the Customer, nor provides any guarantee regarding the suitability of the products for the specific use intended by the Customer.
9. APPLICABLE LEGISLATION AND COMPETENCES
For any controversy, the buyer accepts the Court of Turin as the only competent court.
For any translations into other languages that are not perfectly correct, the Italian version will always be valid.
10. USED SALE
All products offered for sale in "used corner", are products sold from private to private; XMOTORSTORE.COM is only the means and offers sellers a completely free online storefront service and sales promotion. In no way can XMOTORSTORE.COM ascribe any discrepancy from the descriptions or guarantees on said products, as the sale is exclusively and exclusively between private individuals. Obviously, the products in the showcase used are however verified by XMOTORSTORE.COM before the exhibition, in order to offer support to the interested buyer.